Frequently Asked Questions

Everything you need to know about shopping with Coolina

What are your shipping rates and delivery times?

We offer standard shipping on all orders, with delivery typically taking 3-7 business days depending on your location. Expedited shipping options are available at checkout for an additional fee.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We accept returns within 30 days of purchase for most items. Products must be in their original condition and packaging. Please visit our Returns Center to initiate a request.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping costs and delivery estimates are calculated at checkout based on the destination and weight of the order.

How can I contact customer support?

Our dedicated support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.